AT YOUR SERVICE
We work hard to make sure everything about your FishWare Outfitters experience is amazing. If there's anything we can do to make it even better, let us know!
CANCELLING AN ORDER
If you would like to cancel or change an order that you've just placed, please call 859-255-7030 as soon as possible. We'll do everything we can to accommodate your request; however, items that have already shipped cannot be cancelled and must be returned or exchanged.
SHIPPING AND HANDLING
We use UPS Ground (average 5-7 business days for delivery). UPS Ground shipping rates apply on all orders, varying based on distance and weight. Please contact FishWare Outfitters if you need to receive your purchase sooner.
RETURNS AND EXCHANGES
Your complete satisfaction is very important to us. If you are unsatisfied with our products for any reason, we accept returns for a full refund on merchandise within 30 days of purchase for items that have not been worn, altered or washed. To initiate a return by mail, please email us at firstname.lastname@example.org. Please be aware return shipping is not provided. You can also bring your return into one of our stores.
ORDER STATUS AND PACKAGE TRACKING
To help you track the status of your shipment, we will include a delivery confirmation number in your shipment notification email. You can check the status of your delivery by entering the package number into the UPS tracking application at https://www.ups.com/tracking/tracking.html
While we want to share information about FishWare Outfitters with you on a regular basis, we promise not to be a bother. If ever you are receiving unwanted information simply e-mail us at email@example.com or call 859-255-7030.
FishWare Outfitters values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We DO NOT SELL or rent your personal information to third parties.
By visiting our website, third parties may place cookies on users’ browsers for the purpose of targeted advertising. These cookies track data such as website activity and IP addresses and may be used to target advertising on other sites based on our users’ online activity.